Great Western Surgery

01793 421311

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.


Opening Hours Monday – Friday 8.00 am – 6.30 pm Surgery Appointments If you would like an appointment with a doctor or advanced nurse practitioner, please call us at 8am ... [continue] Appointments


Are you looking after or providing support for a relative, friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

General Information

Change of Address or Telephone Number Please let us know if you move, or change your phone number. In an emergency, the doctor could go to the wrong address by ... [continue] General Information

How are we doing?

Send us your feedback and any suggestion on how we can improve our services. You can do this in a range of ways. The Friends & Family Test (FFT) The ... [continue] How are we doing?

How to register

We welcome enquiries from patients who would like to register with the practice and our staff are always happy to explain our range of services and answer any questions you ... [continue] How to register

Named GP

All patients at Great Western Surgery have a named, accountable doctor, allocated to you by the practice, who is responsible for coordinating your care.  However, this does not mean they ... [continue] Named GP

Online Services

If you would like access to our Online Services, please visit us at the Practice to find out how to sign up for this service. To log in to your ... [continue] Online Services

Stay Well in Winter

Flu Vaccination If you are: Over 65 years old Have a long term condition such as diabetes, heart disease or COPD Currently pregnant Are a carer A child aged 2 ... [continue] Stay Well in Winter

Urgent Care

The Urgent Care Centre is based at the Great Western Hospital and is open every day between 7.00 am and 10.30 pm Further information can be found through the Great Western Hospital ... [continue] Urgent Care

Using this website

Any medical information on this website, and on sites accessed through links from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

What happens to your Information

See update re Covid-19 in the Patient Privacy Notice. As your GP practice we hold your healthcare record, both in hard copy and electronically. It is our responsibility to ensure ... [continue] What happens to your Information

Who should I see?

If you are unwell or injured, it’s important to choose the right service to make sure you get the best treatment as quickly as possible. Demand on healthcare continues to grow. ... [continue] Who should I see?

Your communication needs

In order to provide a high standard of care it is important for us to know any communication challenges that you may have. Non-English Speaking Patients If you are not ... [continue] Your communication needs