Great Western Surgery

01793 421311

How are we doing?

Send us your feedback and any suggestion on how we can improve our services. You can do this in a range of ways.

The Friends & Family Test (FFT)

The Friends and Family Test is an important feedback tool that allows a patient the opportunity to provide feedback on your experience at the practice.

Click here for more information.

You can:

  • Respond to the text sent following an appointment
  • Complete a Friends & Family form in the practice
  • Filling in the form on the home page of the website

Click for latest results

Comments Directed to the Practice

You can send us feedback by:

Healthwatch Swindon

Healthwatch Swindon is the local consumer champion for health and social care. You can find out more information at

Contact Healthwatch Swindon at [email protected] or telephone 01793 497777.

NHS Complaints Service/ Parliamentary and Health Service Ombudsman

If you have a serious concern that you would like to raise outside the practice, you can contact the NHS England Complaints Service or the Parliamentary and Health Service Ombudsman.

NHS England
PO Box 16738,
B97 9PT
Telephone: 0300 311 22 33
Email to: [email protected]

Parliamentary and Health Service Ombudsman
Millbank Tower
Telephone: 0345 015 4033
Email: [email protected]